FAQs for DFCS Clients Impacted by Severe Weather - May 17, 2011

Where can I go to apply for Disaster Food Stamps?

The Georgia Department of Human Services (DHS) has received approval from the U.S. Department of Agriculture Food and Nutrition Service (FNS) to operate a Disaster Supplemental Nutrition Assistance Program (D-SNAP). This program is designed to provide food stamp benefits to people who might not ordinarily qualify for the food stamp program.

The Federal Emergency Management Agency (FEMA) federally approved 25 counties that were impacted by the severe weather on April 27th for individual assistance. Those counties are Bartow, Catoosa, Cherokee, Coweta, Dade, Floyd, Gordon, Greene, Habersham, Harris, Heard, Lamar, Lumpkin, Meriwether, Monroe, Morgan, Newton, Pickens, Polk, Rabun, Spalding, Troup, Upson, Walker and White.

To qualify for D-SNAP benefits, residents must apply in person or have an authorized representative apply for them. Applicants must have:

  • Disaster damage to their homes;
  • Loss of food;
  • Expenses related to protecting their homes; or
  • Lost income as a result of the disaster AND meet income and liquid asset (cash or money in the bank) eligibility.

Individuals/families must have been a resident of or worked in one of these 25 counties on April 27, 2011 to apply for assistance.

Individuals and families applying for the D-SNAP must submit some form of identification, such as a photo ID or documents that contain your name and/or address to verify identity and residence in the disaster-designated county. However, if a person does not have identifying documents due to storm damage, they can bring someone to verify their identity.

Individuals/families that qualify will receive a one-time benefit based on household size. After completing the application, qualified individuals and families will be issued an Electronic Benefit Transfer (EBT) card. Benefits can be accessed using the EBT card after they are posted to the account. Benefits will be available within four (4) days after the application is filed.

The D-SNAP program will run in the following counties and locations from Thursday May 12 through Thursday May 19th including Saturday, May 14th. Hours of operation will be 8 a.m. until 6 p.m.

Bartow County
Clarence Brown Conference Center
5450 Hwy 20
Cartersville, GA 30120

Catoosa County
Catoosa Hall
Benton Place Campus
7658 Nashville Street
Ringgold, GA 30736

Dade County
Calvary Baptist Church
13056 N Main St
Trenton, GA 30752

Floyd County
302 West 3rd St
Rome, GA 30161

Gordon County
Gordon County DFCS
619 Mauldin Road
Calhoun, GA 30701

Morgan County
Morgan County DFCS
2005 Main St, Suite 89
Madison, GA 30650

Polk County
Polk County DFCS
100 County Loop Rd
Cedartown, GA 30125

Rabun County
Rabun County DFCS
128 Hiawassee St
Clayton, GA 30525

Walker County
Walker County Ag Center
10058 North Highway 27
Rock Spring, GA 30739M

The D-SNAP program will run in the following counties at their local DFCS office from Tuesday May 17th through Thursday May 19th. Hours of operation will be 8 a.m. until 6 p.m.

Cherokee County DFCS
105 Lamar Haley Parkway
Canton, GA 30169

Coweta County DFCS
533 Highway 29 North
Newnan, GA 30263-4735

Greene County DFCS
1951 S. Main Street
Greensboro, GA 30642

Habersham County DFCS
1045 Hollywood Highway
Clarkesville, GA 30523-0160

Harris County DFCS
134 North College Street
Hamilton, GA 31811-0285

Heard County DFCS
1188 Franklin Parkway
Franklin, GA 30217

Lamar County DFCS
122 Westgate Plaza
Barnesville, GA 30204-0970

Lumpkin County DFCS
175 Tipton Drive
Dahlonega, GA 30533

Meriwether County
Calloway Community Center at Kersey Park
121 Perry Street
Manchester, Georgia 31816

Monroe County DFCS
107 Martin Luther King Dr
Forsyth, Ga 31029

Newton County DFCS
4117 Mill Street
Covington, GA 30014

Pickens County DFCS
255 Chambers Street
Jasper, Ga 30143

Spalding County DFCS
411 East Solomon Street
Griffin, GA 30223-0039

Troup County DFCS
1220 Hogansville Road
LaGrange, GA 30241-4631

Upson County DFCS
711 North Bethel Street
Thomaston, GA 30286-3103

White County DFCS
1241 Helen Highway, Suite 200
Cleveland, GA 30528-6938

I am currently receiving food stamp benefits and was scheduled to have a review. When will my review take place?
Pending reviews and applications will automatically receive 90 day extensions. DFCS staff will make every effort during that period to contact you to complete your eligibility review. Benefit recipients may call their local DFCS office for questions.

How can I get in contact with my local DFCS office?
If there is a need to get in touch with staff at local DFCS offices, please call your local office. DFCS staff will be constantly monitoring the phones and are ready to assist customers with answers to their questions or direct people to community resources for assistance.

Where can I go to receive assistance?
The Federal Emergency Management Agency (FEMA) and the Georgia Emergency Management Agency (GEMA) Disaster Recovery Centers (DRCs) will serve as a central location for people to ask and receive assistance. The centers will be open from 7 a.m. to 7 p.m. seven days a week until further notice at the following addresses:

Bartow County
Clarence Brown Conference Center
5450 Highway 20
Cartersville, GA 30120

Catoosa County
Catoosa County Learning Center
36 Muscogee Trail
Ringgold, GA 30736

Dade County
Dade County Board of Commissioners Room
71 Case Ave.
Trenton, GA 30752

Floyd County
Hamler Gym
300 West 3rd Street
Rome, Georgia. 30161

Greene and Morgan Counties
Morgan County Recreation Gym
1253 College Drive
Madison, GA 30650

Lamar and Monroe Counties
Lamar County Service Center
118 Academy Drive
Barnesville, GA 30204

Meriwether County
Callaway Community Center
Kersey Park
121 Perry St.
Manchester, GA 31816

Pickens County
Pickens County Admin/EOC
1266 E. Church St.
Jasper, GA 330143

Polk County
EMA/Fire Department
55 Cline Ingram Jackson Road
Cedartown, GA 30125

Rabun County
Clayton City Hall
837 Highway 76 West
Clayton, GA 30525

Spalding County
Voter Registrar's Office
819 Memorial Drive
Griffin, Georgia. 30223

Troup County
Mike Daniel Recreation Center
1220 Fayette Parkway
LaGrange, Georgia 30241

Walker County
Walker County Agricultural Center
10058 N. Highway 27
Rock Springs, GA 30739

More centers will open soon in other counties designated for federal assistance. Survivors can find the closest center by using the online disaster recovery center locator at http://go.usa.gov/CDc.

Representatives from the Federal Emergency Management Agency, Georgia Emergency Management Agency and other agencies are available to explain assistance programs and help survivors apply for disaster aid. Recovery specialists also can help disaster survivors with referrals to other assistance programs.

Before going to a center, people with storm losses should register with FEMA online at www.DisasterAssistance.gov or by calling 800-621-FEMA (3362). Those with speech or hearing impairment may call (TTY) 800-462-7585. Help is available in most languages. Help is available at the disaster recovery centers for all storm survivors.

Persons affected by the storms can also apply for federal assistance directly through a Web-enabled mobile device or smartphone. Visit m.fema.gov and follow the link to "apply online for federal assistance."

Local DFCS offices that were damaged due to the severe weather will be relocated to another site. An announcement regarding the new location of these local DFCS offices will be made shortly.

Applications for multiple public assistance programs (SNAP,Medicaid AND TANF) may be made at any local DFCS office. If you are ONLY applying for SNAP please apply online via the website.

I am a foster parent, who do call I to receive assistance?
To assist foster families impacted by the recent severe weather, DFCS has established an Emergency Hot Line for Foster Families having to relocate.

Foster parents should call 1-866-371-8222 to report their temporary residence, medical needs and any assistance that may be required. The Foster Family Hotline is available Monday – Friday from 9:00 AM to 5:00 PM; as well as 9:00 AM to 5:00 PM on Saturday and Sunday.

How do I apply for SNAP (food stamps)?
You can apply to receive SNAP online at https://compass.ga.gov/selfservice/. Applications will be addressed under the two existing standards of promptness (SOPs) making benefits available to the family with in 7 day (expedited) or 30 days (non-expedited). All regular eligibility requirements apply.

If your local DFCS office was not impacted by the storm, you can go to your local DFCS office to receive assistance.

If your local DFCS office was damaged due to the severe weather please apply for SNAP online at https://compass.ga.gov/selfservice/ or call your local DFCS office.

Again, local DFCS offices that were damaged due to the severe weather will be relocated to another site. An announcement regarding the new location of these local DFCS offices will be made shortly.

When will pre-existing/current SNAP recipients receive their benefits?
Current SNAP recipients (in disaster declared counties) will immediately receive their May benefit, rather than a staggered issuance.

What do I do if I have lost my EBT card?
If you need to replace a lost EBT card go to www.ebtaccount.jpmorgan.com or call 888-421-3281.

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