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How Do I Find an Interpreter?

The LEP/SI program is committed to providing faster, friendlier and easier language access for Limited English Proficient and Sensory Impaired customers. Below are instructions on how to find a DHS Interpreter. When your office is in need of an interpreter and or translation, please keep in mind the following:

As of Wednesday July 1, 2010, The Department of Human Services (DHS), Limited English Program Sensory Impaired (LEP/SI), program language vendor contracts were awarded by the Department of the Administrative Offices (DOAS). As such, there has been a change in the language vendors providing language services.

The companies that have been awarded to provide language services for the State of Georgia, Department of Human Services are the following:

Face-to-Face Spoken Language Oral Interpretation:
Latin American Translators Network, LATN, Inc. LATN can be reached 24 hours a day at 1-800-943-5286. The rates are as follows:

Spanish
(GA Region 3: Cherokee, Clayton, Cobb, Dekalb,
Douglas, Fayette, Fulton, Gwinnett, Henry, Rockdale)
Rate per hour: Business hours $39.80 /hr Minimum 2 hours + Mileage
Rate per hour: After business hours $50.60 /hr Minimum 2 hours + Mileage

Spanish
All other counties
(GA Regions 1,2, 4-12)
Rate per hour: Business hours $42.84 /hr Minimum 2 hours + Mileage
Rate per hour: After business hours $51.08/hr Minimum 2 hours + Mileage

French, Italian, Portuguese, Haitian
Creole, Bosnian, Croatian, Serbian
All counties
Rate per hour: Business hours $51.08 /hr Minimum 2 hours + Mileage
Rate per hour: After business hours $61.38/hr Minimum 2 hours + Mileage

All other spoken languages
Rate per hour: Business hours $71.68 /hr Minimum 2 hours + Mileage
Rate per hour: After business hours $76.80/hr Minimum 2 hours + Mileage

Face-to-Face Spoken Language Oral Interpretation: Back-up plan
Interpreters Unlimited. IU can be reached at 1-800-726-9891

Spanish
Rate per hour 8 a.m. - 6 p.m.: $42.50/hr, Minimum 2 hours + Mileage
Rate per hour 6 p.m. - 8 a.m. and/or weekends/holidays: $42.50/hr, Minimum 2 hours + Mileage

French, Italian, Portuguese, Haitian
Creole, Bosnian, Croatian, Serbian
Rate per hour 8 a.m. - 6 p.m.: $95.00 /hr, Minimum 2 hours + Mileage
Rate per hour 6 p.m. - 8 a.m. and/or weekends/holidays: $95.00/hr, Minimum 2 hours + Mileage

All other spoken languages
Rate per hour 8 a.m. - 6 p.m.: $95.00/hr, Minimum 2 hours + Mileage
Rate per hour 6 p.m. - 8 a.m. and/or weekends/holidays: $95.00/hr, Minimum 2 hours + Mileage

* Please note, due to discrepancies in costs, LATN, Inc. is the preferred provider, however, there may be times where LATN, Inc. can not accommodate requests. In this event, LATN, Inc. will transfer the request to Interpreters Unlimited and inform you that the billing will be sent from Interpreters Unlimited. If Interpreters Unlimited is responsible for providing the interpretation, you are subject to paying the increased costs associated with that vendor.

American Sign Language provider:
LATN
Rate per hour: Business hours $75.00/hr Minimum 2 hours + Mileage
Rate per hour: After Business hours $77.00/hr Minimum 2 hours + Mileage
*travel time may be charged based on interpreter availability, but must be approved by the local contacting office prior to the appointment.

Telephone Interpreting:

Language Line Services. You may contact a Language Line interpreter 24 hours a day at 1-866-874-3972. Please make sure you have your six digit client ID prior to calling. The rates are as follows:

.85 cents per minute for Spanish
.99 cents per minute for all other languages

Written Translation Services:

LATN, Inc. and Carmazzi, Inc. While written translation services will be provided by LATN, Inc. and Carmazzi, Inc., it is still necessary to contact the LEP/SI office prior to written translation because prices may fluctuate per language per vendor. Please contact LEP/SI at lepsi@dhr.state.ga.us for any translation requests.