Welcome to the Limited English Proficient and Sensory Impaired Customer Services
The Georgia Department of Human Services is committed to ensuring that limited English proficient (LEP) and sensory impaired (SI) customers have meaningful access to all programs and activities conducted or supported by the department. Those services include programs and assistance provided directly by the department, its divisions and offices, as well as those funded by grant in aid resources to county, regional and local offices. In addition, meaningful language access will be ensured by all entities contracting with the department for the provision of services.
DHS’s strategy for providing meaningful access for LEP and SI customers involves assessing language access needs statewide, recruiting interpreters and training bilingual staff; developing a centralized databank of language resources; translating vital forms and informational documents; forming partnerships with community groups for outreach and education; and, implementing a procedure for monitoring services and resolution of complaints. DHS also reduces and eliminates access barriers that discourage the enrollment of all eligible program participants, including those in immigrant and mixed-status families.