The OIS Policy and Procedure Manual currently contains sections 100 through 920. Sections 1000 and above are allocated for future use.
100 | 200 | 300 | 400 | 500 | 600 | 700 | 800 | 900 | 1000 | 1100
1200 | 1300 | 1400 | 1500 | 1600 | 1700 | 1800 | 1900 | 2000
100 INTRODUCTION
101 Introduction
200 ORGANIZATIONAL STRUCTURE
210 Organizational Overview and Charts Revised 12/01/02
220 Authority and Responsibility Revised 06/01/01
230 Mission, Goals and Objectives Revised 12/01/02
300 ADMINISTRATIVE POLICIES AND PROCEDURES
305 Ethics and Confidentiality Revised 06/01/01
310 Credentials Revised 06/01/01
315 New Employee Orientation Revised 06/01/01
320 Other Employment and State Business Disclosure Report Revised 06/01/01
325 Dress Code Revised 06/01/01
330 Fair Labor Standards Act, Official Hours and Work Schedules Revised 06/01/01
335 Administrative Reports Revised 09/01/02
340 Leave, Holidays, and Workers Compensation Revised 06/01/01
345 Travel, Hotel Tax Exemption, and State Credit Cards Revised 09/01/02
350 Training Needs Assessment Revised 06/01/01
355 Quality Assurance Reviews Revised 06/01/01
360 Annual Operating Plan and Employee Performance Management Process Revised 09/01/02
365 Records Retention Revised 06/01/01
370 Receipt of Legal Notices Revised 06/01/01
380 GCIC/NCIC and Criminal History Records Check Revised 09/01/02
400 COMPUTER OPERATIONS
410 Computer Policy Revised 06/01/01
420 Inventory Control and Warranties Revised 06/01/01
500 CASE TRACKING AND REPORTING SYSTEM
510 Initial Input to the System Revised 06/01/01
520 System Updates Revised 06/01/01
530 System Generated Reports Revised 06/01/01
600 INVESTIGATION OF REFERRALS
610 Criteria for Identifying Cases of Suspected Fraud Revised 06/01/01
620 Referral Process and Disposition Flow Chart Revised 07/01/03
630 Case Evaluation Criteria Revised 09/01/03
640 Refusal/Failure to Cooperate Policy Revised 09/01/03
650 Claim Establishment Revised 09/01/03
670 Providing Information to DFCS Revised 07/01/03
680 Case File Documentation and Maintenance Revised 07/01/03
690 Case Transfers Revised 09/01/02
700 CLAIM DISPOSITIONS
710 Claim Disposition Options Revised 07/01/03
720 Claim Disposition Selection Documentation and Time Standards Revised 07/01/03
730 Disqualification Penalties Revised 09/01/02
740 Criminal Prosecution Revised 07/01/03
750 Consent Agreement and Court Order Revised 07/01/03
760 Administrative Disqualification Hearing and Waiver of Disqualification Hearing Revised 07/01/03
770 Repayment Agreement, Unlocatable and Return to DFCS for Collection Revised 07/01/03
780 Interstate Claims Revised 09/01/02
790 Collection Responsibilities Revised 06/01/01
800 INTERNAL INVESTIGATIONS
810 Internal Investigation Authority and Responsibility Revised 09/01/02
820 Internal Investigation Information Flow Revised 09/01/02
830 Conduct of Internal Investigations Revised 12/01/02
840 Investigative Report Writing Revised 09/01/02
850 Open Records Act Revised 06/01/01
860 Security of Internal Investigative Information Revised 09/01/02
900 SPECIAL INVESTIGATIONS
910 Child Care Providers Investigations Revised 09/01/03
920 EBT Trafficking and Misuse Revised 09/01/02