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Who To Call Directory

We make it easy for you to connect with someone if you have a question, concern or compliment about your DHS service. Whether its a question about your Food Stamps application or you need to resolve an issue with a child support order you have many ways to get in touch with us. There are three ways to get help, you can choose your preferred form of communication below.

General Directory

General Directory Contact or For Information
Report Fraud: Reports of fraud waste and abuse in all DHS program. Office of Inspector General
Fraud Hotline 1-877-423-4746
Inspects, monitors, licenses Child Caring Institutions, Child Placing Agencies, Outdoor Child Caring Programs, Children's Transitional Care Centers and Maternity Homes. Office of Residential Child Care
Transportation -- issues related to DHS Services Office of Facilities and Support Services
Employment Verifications Office of Human Resource Management and Development
404-656-6750

Division of Aging Services

General Directory Contact or For Information
Adult Protective Services, Community Care Services Program, Elder Rights & Advocacy Programs, GeorgiaCares, Home & Community Based Services Program, Long-Term Care Ombudsman Program and Senior Community Service Employee Program Division of Aging Services
1-866-55-AGING (1-866-552-4464)
Adult Day Care –
Locate program
1-866-55-AGING (1-866-552-4464)
Adult Day Care –Report abuse in program; licensing issues 1-800-878-6442 - Statewide
Adult Protective Services
Concern that a disabled adult 18+ or elder person 65+ living in the community, not in a Long-Term Care Facility, is being abused, neglected or exploited.
Statewide: 1-866-55-AGING (1-866-552-4464)
Adult Protective Services Emergency 911
Community Care Services 1-866-55-AGING (1-866-552-4464)
Elder Rights and Advocacy 1-866-55-AGING (1-866-552-4464)
GeorgiaCares Prescription Assistance 1-866-55-AGING (1-866-552-4464)
To file a report of elder abuse, click here.
Long Term Care Ombudsman -
Protection of residents in nursing homes or personal care homes
1-866-55-AGING (1-866-552-4464)
http://www.georgiaombudsman.org
Medicare Part D (Prescriptions) 1-866-55-AGING  (1-866-552-4464)
Select “GeorgiaCares” option
Prescription Assistance – Seniors 1-866-55-AGING  (1-866-552-4464)
Select “GeorgiaCares” option

Division of Child Support Services

General Directory Contact or For Information
Child Access & Visitation, Debit Card & Direct Deposit, Family Support Registry, Fatherhood Program, Georgia Healthy Marriage Initiative, Grandparents Raising Grandchildren, Intergovernmental Cases and Paternity Establishment Division of Child Support Services
1-877-423-4746
Child Support Services Local child support office. See web page http://dcss.dhs.georgia.gov/ Click on office locations.
1-877-423-4746
Child Support – Fatherhood Program Local Fatherhood Child Support Agent.  See web page http://dcss.dhs.georgia.gov/ Click on office locations.
1-877-423-4746
Child Support –
Lost debit (EPPI) card
1-800-656-1347

Division of Family and Children Services

General Directory Contact or For Information
Division Of Family and Children Services (DFCS)
 
CONSTITUENT/CUSTOMER/CLIENT  INQUIRIES
404-657-3433 or
 
(under score between customer __ and services and services and dfcs)
Adoption -

For information on becoming a foster or adoptive parent

For information on a specific child available for adoption
1-877-210-KIDS (5437)

Its My Turn Now Georgia
1-800-603-1322 or 404-657-3478
www.itsmyturnnowga.com
Adoption Reunion Registry
assistance in locating biological parent, child or sibling
Adoption Reunion Registry
1-888-328-0055
404-657-3560
Adoption – Interstate Interstate Compact for the Placement of Children (ICPC)
404-657-3567
Adoption Assistance –
For families who have adopted children previously in DFCS care
County DFCS Office
http://dfcs.dhs.georgia.gov/locations
or 1-877-210-5437
(For adoptive parents/Foster Care)
Burial Assistance County DFCS Office
http://dfcs.dhs.georgia.gov/locations
Child Abuse/ Emergency or immediate danger
911
Child Abuse/Protective Services (CPS) Non emergency 1-855-422-4453
FAX: 229-317-9663
E-MAIL:  cpsintake@dhr.state.ga.us
Child Protective Services Clearances
FAX: 404-657-4483
E-MAIL:   customer_services_dfcs@dhr.state.ga.us
 
(under score between customer __ and services and services and dfcs)
Child Care Assistance - For special populations and low-income families
Online Application
http://www.compass.ga.gov
 
Phone: 1-877-423-4746 or
 
Energy Assistance –LIHEAP (Low Income Home Energy Assistance Program) 1-877-423-4746 – Statewide

Food Stamps (SNAP), TANF, Childcare and Medicaid applications and questions

Online Application
http://www.compass.ga.gov

Phone: 1-877-423-4746

County DFCS Office
http://dfcs.dhs.georgia.gov/complete-list-all-county-offices

Food Stamps –
Lost debit (EBT) card, account balance
http://www.ebtaccount.jpmorgan.com
1-888-421-3281
Food Stamps –
Report changes in address, income or household size
http://www.compass.ga.gov

1-877-423-4746
Foster Care –
Complaint
County DFCS Office
http://dfcs.dhs.georgia.gov/complete-list-all-county-offices
Foster Care –
Interest in becoming foster parent
1-877-210-KIDS (5437)
Katie Beckett/Deeming Waiver – initial application and screening

Right From the Start Medicaid
Centralized Katie Beckett Medicaid Team
5815 Live Oak Parkway
Suite D-2
Norcross, GA 30092
(678) 248-7449

Medicaid Applications
All regular programs
Online Application
http://www.compass.ga.gov
 
Phone: 1-877-423-4746 or
 
 
Pregnancy Medicaid – Local Public Health Dept.
http://health.state.ga.us/regional/index.asp
Medicaid Right from the Start (RSM) - (Children birth through 18 yrs.) 1-800-809-7276
Medicaid – Complaints and inquiries regarding eligibility issues DFCS Constituent Services: 404-651-9361
Address: DFCS Constituent Services
2 Peachtree Street, NW
18th Floor
Atlanta, Georgia 30303
More DFCS contact information
Medicaid Waivers – Community Care Services Program (range of community-based services for eligible seniors and people with disabilities) 1-866-55-AGING   (1-866-552-4464)
Medicaid Waivers – Katie Beckett/Deeming Waiver - application and initial eligibility screening County DFCS Office
http://dfcs.dhs.georgia.gov/county-offices
Temporary Assistance for Needy Families
(TANF) – to apply

Online Application
http://www.compass.ga.gov

Phone: 1-877-423-4746 or

County DFCS Office
http://dfcs.dhs.georgia.gov/county-offices

TANF – Complaints and inquiries regarding eligibility issues DFCS Constituent Services: 404-651-9361
Address: DFCS Constituent Services
2 Peachtree Street, NW
18th Floor
Atlanta, Georgia 30303
More DFCS contact information
TANF – lost EBT card or check balance www.ebtaccount.jpmorgan.com
For those without computer access:  1-888-421-3281

Other State Services

General Directory Contact or For Information
For services not listed
Georgia Department of Community Health
1-800-georgia (1.800.436.7442)

If you have problems or issues with the information above or other questions, contact DHS Office of Constituent Services:

Call:    404-651-6316

Email: CustomerService@dhr.state.ga.us

Letter: DHS Constituent Services
            2 Peachtree Street, N. W. 29th floor
            Atlanta, GA 30303-3142