The DHS Coordinated Transportation System is administered by the Transportation Services Section within the Office of Facilities and Support Services. The system is designed to provide services to consumers of the Department of Human Services (DHS), and consumers of the new Department of Behavioral Health and Developmental Disabilities (DBHDD), and therefore is a human service transportation system. The system provides services to the Division of Aging (DAS), Division of Family and Children's Services (DFCS) Temporary Assistance to Needy Families (TANF) consumers . The system also serves clients from the Department of Labor's Vocational Rehabilitative Services. The state is divided into twelve regions. A Regional Transportation Coordinator (RTC) and an advanced level Administrative Operations Coordinator is assigned to one of each of the state's regions. Together, these teams comprise the Regional Transportation Office (RTO). The RTO is the focal point within each region, and is responsible for transportation provider monitoring and compliance. Three Field Operations Coordinators (FOC's) oversee the RTO's. Each FOC is responsible for one of three districts. Each district contains four of the twelve regions.
The coordinated system operates through a series of purchase of service contracts within each region. Providers are a mix of governmental entities, for-profits, and private non-profits. In many regions a lead provider is the prime contractor. A prime contractor, such as a Regional Development Center (RDC) (now Regional Commission) provides overall contract management in coordination with the RTO and subcontracts with additional entities to provide the transportation services.
Each region has a Regional Transportation Coordinating Committee. The purpose of the committee is to establish polices and procedures within each region. In addition, the committee is responsible for contractor oversight and approval of new contracts / contractors each year. The Committee is made of regional division and human service provider representation. All committee members have a vested interest in the system and are either provided services by the system or play an active role in the system.