We make it easy for you to connect with someone if you have a question, concern or compliment about your DHS service. Whether its a question about your Food Stamps application or you need to resolve an issue with a child support order you have many ways to get in touch with us. There are three ways to get help, you can choose your preferred form of communication below.
General Directory |
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| General Directory | Contact or For Information |
| Report Fraud: Reports of fraud waste and abuse in all DHS program. | Office of Inspector General Fraud Hotline 1-844-MYGADHS (1-844-694-2347) |
| Inspects, monitors, licenses Child Caring Institutions, Child Placing Agencies, Outdoor Child Caring Programs, Children's Transitional Care Centers and Maternity Homes. | Office of Residential Child Care |
| Transportation -- issues related to DHS Services | Office of Facilities and Support Services |
| Employment Verifications | Office of Human Resources 404-656-6750 |
Division of Aging Services |
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| General Directory | Contact or For Information |
| Adult Protective Services, Community Care Services Program, Elder Rights & Advocacy Programs, GeorgiaCares SHIP, Home & Community Based Services Program, Long-Term Care Ombudsman Program and Senior Community Service Employee Program | Division of Aging Services 1-866-55-AGING (1-866-552-4464) |
| Adult Day Care – Locate program |
1-866-55-AGING (1-866-552-4464) |
| Adult Day Care –Report abuse in program; licensing issues | 1-800-878-6442 - Statewide |
| Adult Protective Services Concern that a disabled adult 18+ or elder person 65+ living in the community, not in a Long-Term Care Facility, is being abused, neglected or exploited. |
Statewide: 1-866-55-AGING (1-866-552-4464) To file a report of elder abuse, click here. |
| Adult Protective Services Emergency | 911 To file a report of elder abuse, click here. |
| Community Care Services | 1-866-55-AGING (1-866-552-4464) |
| Elder Rights and Advocacy | 1-866-55-AGING (1-866-552-4464) |
| GeorgiaCares State Health Insurance Assistance Program (SHIP) |
1-866-55-AGING (1-866-552-4464) Option 4 |
| GeorgiaCares Prescription Assistance | 1-866-55-AGING (1-866-552-4464) |
| Long Term Care Ombudsman - Protection of residents in nursing homes or personal care homes |
1-866-55-AGING (1-866-552-4464) http://www.georgiaombudsman.org |
| Medicare Part D (Prescriptions) GeorgiaCares SHIP | 1-866-55-AGING (1-866-552-4464) Option 4 |
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Medicare Counseling and Questions |
1-866-55-AGING (1-866-552-4464) Option 4 |
Division of Child Support Services |
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| General Directory | Contact or For Information |
| Child Access & Visitation, Debit Card & Direct Deposit, Family Support Registry, Fatherhood Program, Georgia Healthy Marriage Initiative, Grandparents Raising Grandchildren, Intergovernmental Cases and Paternity Establishment |
Division of Child Support Services
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| Child Support Services |
Local child support office. See web page http://dcss.dhs.georgia.gov/ Click on office locations. |
| Child Support – Fatherhood Program |
Local Fatherhood Child Support Agent. See web page http://dcss.dhs.georgia.gov/ Click on office locations. |
| Child Support – Lost debit (EPPI) card |
1-800-656-1347 |
Division of Family and Children Services |
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| General Directory | Contact or For Information |
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Division Of Family and Children Services (DFCS)
CONSTITUENT/CUSTOMER/CLIENT INQUIRIES
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404-657-3433 or
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| Adoption - For information on becoming a foster or adoptive parent For information on a specific child available for adoption |
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| Adoption Reunion Registry assistance in locating biological parent, child or sibling |
Adoption Reunion Registry 1-888-328-0055 404-657-3560 |
| Adoption – Interstate | Interstate Compact for the Placement of Children (ICPC) 404-657-3567 |
| Adoption Assistance – For families who have adopted children previously in DFCS care |
County DFCS Office https://dfcs.georgia.gov/locations or 1-877-210-5437 (For adoptive parents/Foster Care) |
| Burial Assistance | County DFCS Office https://dfcs.georgia.gov/locations |
| Child Abuse/ Emergency or immediate danger | 911 |
| Child Abuse/Protective Services (CPS) Non-emergency | 1-855-422-4453 FAX: 229-317-9663 E-MAIL: cpsintake@dhs.ga.gov |
| Child Abuse Registry | Click here for more information on Georgia’s Child Abuse Registry. |
| Child Protective Services Clearances |
E-MAIL: georgiaadamwalshcheck@dhs.ga.gov
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| Child Care Assistance - For special populations and low-income families |
Online Application
https://gateway.ga.gov/access/ Phone: 1-877-423-4746 or
County DFCS Office
https://dfcs.georgia.gov/locations |
| Energy Assistance –LIHEAP (Low Income Home Energy Assistance Program) | 1-877-423-4746 – Statewide |
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Food Stamps (SNAP), TANF, Childcare and Medicaid applications and questions |
Online Application County DFCS Office |
| Food Stamps – Lost EBT card, account balance |
https://www.ebt.acs-inc.com 1-888-421-3281 |
| Food Stamps – Report changes in address, income or household size |
https://gateway.ga.gov/access/ 1-877-423-4746 |
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Food Stamps – |
DFCS Constituent Services: 404-657-3433 Address: DFCS Constituent Services 2 Peachtree Street, NW 18th Floor Atlanta, Georgia 30303 |
| Foster Care – Complaint |
County DFCS Office https://dfcs.georgia.gov/locations |
| Foster Care – Interest in becoming foster parent |
1-877-210-KIDS (5437) |
| Katie Beckett/Deeming Waiver – initial application and screening |
Right From the Start Medicaid |
| Medicaid Applications All regular programs |
Online Application
https://gateway.ga.gov/access/ Phone: 1-877-423-4746 or
County DFCS Office
https://dfcs.georgia.gov/locations Pregnancy Medicaid – Department of Community Health
https://medicaid.georgia.gov/ |
| Medicaid Right from the Start (RSM) - (Children birth through 18 yrs.) | 1-800-809-7276 |
| Medicaid – Complaints and inquiries regarding eligibility issues | DFCS Constituent Services: 404-657-3433 Address: DFCS Constituent Services 2 Peachtree Street, NW 18th Floor Atlanta, Georgia 30303 More DFCS contact information |
| Medicaid Waivers – Community Care Services Program (range of community-based services for eligible seniors and people with disabilities) | 1-866-55-AGING (1-866-552-4464) |
| Medicaid Waivers – Katie Beckett/Deeming Waiver - application and initial eligibility screening | County DFCS Office https://dfcs.georgia.gov/locations |
| Temporary Assistance for Needy Families (TANF) – to apply |
Online Application Phone: 1-877-423-4746 or |
| TANF – Complaints and inquiries regarding eligibility issues | DFCS Constituent Services: 404-657-3433 Address: DFCS Constituent Services 2 Peachtree Street, NW 18th Floor Atlanta, Georgia 30303 More DFCS contact information |
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TANF – lost Debit card or check balance |
For those without computer access: 1-800-656-1347 |
Other State Services |
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| General Directory | Contact or For Information |
| For services not listed Georgia Department of Community Health |
1-800-Georgia (1.800.436.7442) |
If you have problems or issues with the information above or other questions, contact DHS Office of Constituent Services:
Call: 404-651-6316
Email: CustomerServiceDHS@dhs.ga.gov
Letter: DHS Constituent Services
2 Peachtree Street, N. W. 29th floor
Atlanta, GA 30303-3142