Notice of Data Privacy Incident

The Georgia Department of Human Services (“DHS”) is providing notice of an event which may impact the privacy of information related to certain individuals. While DHS is unaware of any attempted or actual misuse of the information at this time, DHS is notifying potentially affected individuals for whom they could locate current address information, and in those notifications, is providing information about the event, steps taken since learning of the event, and on what a potentially impacted individual can do to better protect against potential misuse of their personal information, should they feel it appropriate to do so.

What Happened?

The Georgia Technology Authority (“GTA”) notified DHS that its email services provider, contracted through GTA, became aware of unauthorized access to the email accounts of certain DHS employees that contained information DHS considered to be confidential. Upon becoming aware of this information, GTA and other state partners immediately took steps to secure the email accounts and launched an investigation to determine the nature and scope of the activity. Although DHS and GTA have no evidence to indicate that any information related to individuals was actually viewed, they are providing notice out of an abundance of caution. 

Upon becoming aware of the unauthorized access, DHS and GTA began a diligent and comprehensive review process to identify sensitive information that may have been contained within the impacted email accounts, and to identify the individuals whose information may have been impacted. Once completed, DHS then worked to locate current address information for potentially impacted individuals. That process was recently completed, and DHS is providing written notification to potentially impacted individuals for whom they could locate an address.

What Information Was Involved? 

While the actual types of data impacted vary by individual, the investigation determined that the following types of information may be impacted: name, driver's license and/or state identification number, financial account information, medical information, Social Security number, system access information, date of birth, Medicare and/or Medicaid identification number, health insurance information, personal identifier, treatment information, diagnosis information, physician information, billing information, medical benefits information, non-US national identification number, passport number, US alien registration number, and full access credentials. At this time, DHS has no evidence that individuals’ information was subject to actual or attempted identity theft or fraud as a result of this incident.

What We Are Doing. 

The confidentiality, privacy, and security of information within our care is among DHS’s and GTA’s highest priorities. Upon learning of the incident, DHS, GTA, and other partners took immediate steps to secure our email environment. 

For More Information. 

If you have additional questions, please contact DHS’s toll-free dedicated assistance line at 1-800-405-6108. Monday through Friday, excluding holidays, from 8 a.m. to 8 p.m. Eastern time. You may also write to DHS at 47 Trinity Ave. S.W., Atlanta, GA 30334.

What You Can Do. 

We encourage you to remain vigilant against incidents of identity theft and fraud by reviewing your account statements and monitoring your free credit reports for suspicious activity and to detect errors over the next twelve (12) to twenty-four (24) months. Under U.S. law, a consumer is entitled to one free credit report annually from each of the three (3) major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three (3) major credit reporting bureaus listed below to request a free copy of their credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one (1) year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven (7) years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:

1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two (2) to five (5) years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.

Should consumers wish to place a credit freeze or fraud alert, please contact the three (3) major credit reporting bureaus listed below:

Additional Information

Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement, the Federal Trade Commission, and the relevant state Attorney General. This notice has not been delayed by law enforcement.