DHS launches online chat feature to assist Georgians with child support cases

July 15, 2016

ATLANTA – The Georgia Department of Human Services (DHS) this week launched a new chat feature to assist customers with child support cases online. The chat feature allows customers to obtain information about a new or existing child support case and discuss programs that might assist unemployed or underemployed parents with meeting the terms of their child support orders.

“The Division of Child Support Services is continually looking for ways to meet our customers’ needs so Georgia’s children can benefit from the support of both of their parents,” said Tanguler Gray, director of DHS Division of Child Support Services. “This includes providing multiple avenues for our customers to reach us to discuss ways to meet the financial needs of their children.”

Launched Monday, the chat feature has already served 1,300 child support customers in Georgia. Chat services are available during normal business hours, 8 a.m. – 5 p.m., Monday – Friday, except state holidays when the Department is closed.

To access the chat feature, visit the DHS Division of Child Support Services website at www.dcss.dhs.georgia.gov and click on the “CHAT WITH US” link.  

For more information on programs and services and other outreach programs within DHS Division of Child Support Services, please visit www.dcss.dhs.georgia.gov or call 1-844-MYGADHS (1-844-694-2347). 

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