Update on Cash Assistance Program: Payments Declined Due to Processing Issue
Atlanta, GA – The Georgia Department of Human Services (DHS) has identified a technical issue affecting some transactions with the Cash Assistance Program prepaid cards. This payment processing issue can result in declined payments in some stores and at restaurants.
The solution has been identified, and DHS is working diligently with Mastercard to implement the fix starting tonight with merchants across the state. Updates will be shared with recipients and the public on DHS’ social channels as they are available. For media inquiries, contact Mastercard at [email protected].
Please note, these failed transactions are not the same as those declined due to impermissible uses, such as attempts to transfer card balance, buy money orders, or convert the card balance to cash. See a list of these impermissible uses and other frequently asked questions at dfcs.georgia.gov/services/cash-assistance-medicaid-snap-andor-tanf-recipients.