COVID-19 Prevention Efforts
Effective March 23 at 8 a.m., DHS customers should use self-service options as primary means to conduct business with DHS. In-person services will be provided by appointment only. For more information, click here.
Watch your mailbox for census information
The official 2020 census notifications will start arriving by mail between March 12 and March 20. The mailers will include instructions on how to complete the census online, by phone or by mail.
You can respond to the census online or over the phone in 13 languages including: Spanish, Chinese, Korean, Vietnamese, Russian, Arabic, French, Haitian Creole, Japanese, Polish, Portuguese and Tagalog.
The census will open online responses on March 16.
Local public libraries can offer assistance if you need help or don't have access to a computer.
Be aware of scams
The Census Bureau will not send unsolicited emails to request your participation in the 2020 census.
Should you suspect fraudulent activity, please do the following:
- If you get mail that appears fraudulent:
- Verify that the return address is from Jeffersonville, Indiana (this is where the U.S. Census Bureau processing center is located)
- If you continue to question the authenticity of the letter or form, call the Atlanta Regional Office at 1-800-424-6974 to verify the household survey
- If someone calls your household to complete a survey:
- Call the Customer Service Center at 800-923-8282 to verify the caller is a Census Bureau employee
- If you get an email and think it is spam:
- Do not reply, do not click on any links, and do not open any attachments
- Forward the email or website URL to the Census Bureau at firstname.lastname@example.org; the Census Bureau will investigate and notify you of the finding
- Delete the message
During the 2020 census, field representatives will never ask for:
- Your Social Security number
- Your bank account or credit card numbers
- Money or donations
If you suspect fraud, call 800-923-8282 to speak with a local Census Bureau representative.
Participating in the census is required by law. A complete and accurate count is critical for you and your community, as the results of the 2020 Census will impact community funding, congressional representation and more.