Data may have been compromised for some households involved in Child Protective Services cases in Spring 2020. If you believe your information may have been included in this breach, call 888-304-1021 from 9 a.m. – 4 p.m., M-F.
Manage your child support case from home
The Division of Child Support Services (DCSS) offers a variety of self-service options to assist customers with accessing important case information. These resources make it easy to manage a child support case from the safety and comfort of your home.
Managing a case by phone:
Customers can follow-up on case information by phone. The automated phone options are available 24 hours a day, seven days of the week.
Call the DCSS automated line at 1-844-MYGADHS (1-844-694-2347) and press option 1 for DCSS. This option will provide the following information:
- Payment information
- Debit card balance
- Arrears balance
- Court information including date and time
- License suspensions
- Your Individual Registration Number (IRN) for portal use
Customers can also speak directly with an agent by pressing 2 between the hours of 8 a.m. and 5 p.m. on weekdays.
Managing a case through the mobile app
The DCSS On the Go mobile app provides another way for customers to securely access their child support cases from their mobile devices. Through the app, users have access to more extensive tools and services than the DCSS automated phone line. These include:
- Uploading documents
- Requesting a case closure
- Making direct deposit changes
- Submitting payments
- Viewing payment history
- Checking case status
- Viewing scheduled appointments
- Learning about driver’s license reinstatement
- Viewing case activity
- Viewing support order details
Once registration is complete, users will be prompted to create a username and password. After signing in, customers will have access to case information and services without needing to visit a local office.
In the event users experience issues with the mobile app, an agent is available to help at 1-844-694-2347 using option 3.
Managing a case online:
Lastly, the DCSS Customer Online Services Portal is an interactive website that also helps customers obtain information about their case and payments to their account. To use the online portal, users must register for an account using their full name, social security number and IRN. Just as with the mobile app, users will be prompted to create a username and password, leading them to view case information once account creation is complete.
To view a demonstration of how to use the Customer Online Services Portal, visit the site here.
For more information on DCSS self-service options, please visit childsupport.georgia.gov.