Transportation Services Section

The Transportation Services Section (TSS) consist of the following teams:

Contracts Administration Unit
Regional Transportation (RT) – 12 Regions

The Transportation Services Section, within the Office of Facilities and Support Services, administers the DHS Coordinated Transportation System. The system is designed to provide transportation services to consumers of the division within the Department of Human Services (DHS) as well as consumers of the Department of Behavioral Health and Developmental Disabilities (DBHDD) and the Georgia Vocational Rehabilitation Agency (GVRA). Therefore, the system is a human service transportation system.

The state is divided into two districts and 12 regions. Two district operations managers (DOMs) oversee the regional transportation offices (RTO).

The Regional Transportation Offices (RTO) are responsible for the daily programmatic administration of transportation in their geographical areas. The RTO is the focal point within each region and is responsible for transportation provider monitoring and compliance; funding management; fleet management, and transportation coordination efforts.

The coordinated transportation system operates through a series of purchase of service contracts within each region. Providers are a mix of governmental entities, for-profits, and private non-profits. In many regions, a lead provider is the prime contractor, such as a Regional Commission, which provides overall contract management in coordination with the RTO and subcontractors.

Each region has a Regional Transportation Coordinating Committee (RTCC). The purpose of the committee is to establish policies and procedures; identify transportation needs and available funding and conduct the annual contract evaluation process which approves contractor renewals on a year-by-year basis. The Committee is comprised of regional division managers, human service providers, and partner agency representation. All committee members have a vested interest in the system and are either provided services by the system or play an active role in the system.

Program Plans and Guides:

DHS Disadvantaged Business Enterprise Program Plan: https://dhs.georgia.gov/document/publication/disadvantage-business-ente…

DHS Federal Transit Administration (FTA) Section 5310 State Management Plan: https://dhs.georgia.gov/document/publication/federal-transit-administra…

DHS Transportation Manual: https://dhs.georgia.gov/document/publication/transportation-manual/down…

DHS Transportation Services Section Title VI Plan: https://dhs.georgia.gov/document/document/transportation-services-secti…

DHS Transportation Services Section Title VI Complaint Form: https://dhs.georgia.gov/document/document/dhs-transportation-services-s…

Resources:

FTA 5310 Program: https://www.transit.dot.gov/funding/grants/enhanced-mobility-seniors-individuals-disabilities-section-5310